Bepreparedperiod

FAQ

How do I sign in to this site?

To sign in to your customer account, click Log In (located on the top, right side of screen, under the share buttons) and enter your e-mail address and password. If you do not have an account, please click Sign Up (located next to the Log In link)

What if I forgot my password?

If you have forgotten your password, click Sign In (located on the top, right side of screen, under the share buttons) to access the Sign In screen. At the bottom of the page, click on the Forgot Password? link. On the password retrieval page, you may enter your e-mail address, and then click Submit. We will send your password to the e-mail address we have on file for your account.

How do I become a registered user for this site?

To become a registered member of this site, click Sign up (located on the top, right side of screen, under the share buttons) and enter your Profile and Account information. Then click Submit. There is no cost to become a registered member.

How do I add an item to my shopping cart?

To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click "Add to cart"

Do you ship to Canada?

YES! With the redesign of our new site we made sure we included the ability to ship to our friends in Canada.

Do you charge sales tax?

We only charge sales tax on orders inside Washington State and Nevada. (A 5% tax is also applied to all orders being shipped to Canada.)

How do I remove an item from my shopping cart?

To remove an item from your shopping cart, click the x box next to the item you wish to remove.

Who can I contact if I have questions?

Please click Contact on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
For your security, all payments are made through Pay-Pal. How secure is the PayPal site?
- "The PayPal site is highly secure.Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers."
Can I update my account information?
- To update your contact information you must first Log In. Click My Account in the menu to access your account information. Make your changes and then click Submit.
Can I change my e-mail address and password?
- To update your e-mail address and password you must first Log In. After logging in, your Account page will display. Click on Change Password. Type in new password, confirm password and click Submit.
Can I view my previous orders placed on this site?
- To view your order history you must first Log In. From the Account menu click View My Order. Past orders are listed here. For order details click the order you wish to view under the View Order column.
Can I provide special instructions with my order?
- You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Confirm page, type your special instructions or comments in the Special Instructions text box. We will receive these instructions along with the order. Click Proceed to continue with the checkout process.
If you have a question not answered here please contact us here!